Air Cargo Trader, S.L. offers a wide range of personalized services to cover all the airline´s needs to develope a sucessfull air cargo business.
Knowing of the different particularities of each of our customers, we work closely with you to build up a tailor-made project to fit with the requirements of your airline.
Sales
Our highly experienced and proactive sales teams will help achieve your goals by carrying out a wide variety of sales activities that include:
- Field sales calls
- Existing customer retention
- New customer development
- Targeted sales campaigns
- Contract negotiation
- Trade relations building
- Local and international trade show representation
- Sales seminars
- Road shows
- Familiarization trips
- Special promotion events
- Comprehensive sales reporting
Operations
Everything needed for the development of its operations, coordinating its headquarters to the various field agents as handling, customs, build up, reservations, etc.
- Booking center
- Customer Service
- Control and distribution of AWB's
- Space Management
- Distribution of Schedules
- Issuance of cargo manifests
- Handling Agent coordination
- Delplan Security Monitoring
- Packing and Weight Control
- Build Up
- Reports of incidents
Marketing
With an in-depth knowledge of the business and different customer needs of the customers, Air Cargo Trader is ideally suited to carry out all your marketing requirements such as:
- Preparation of business plans
- Marketing evaluations and proposals
- Identifying and developing new market segments and customers
- Branding
- Local and international market surveys
- Customer management (CRM)
- Direct Mailings
- E-Commerce
Advertising
Advertising campaigns can be tailor-made to include all, or some, of the following:
- Printed materials in a variety of languages
- Posters and billboard advertising
- Releases
- Brochures
- Website design and internet advertising
- Translation services
Representation
To ensure the best public relations and optimal exposure for your company we provide the following services:
- Acting as your spokesperson and local liaison
- Developing and fostering relations with local journalists
- Press releases and conferences
- Product launch events
- Press familiarization trips
- Special events handling
- Monitoring of the local press
- Membership in applicable organizations
Financial Services
Air Cargo Trader’s professional financial and accounting systems provide the following services:
- Provision of bank guarantees
- Billing and collection services
- Operation of customized billing and payment systems such as centralized banking, BSP etc.
- Timely remittance of monies due
- Preparation and provision of required sales and accounting reports
- Refund processing
- Customer enquiries
Legal Services
Some of the legal services with which Air Cargo Trader can assist are:
- Compliance to local currency regulations
- Compliance to local trading regulations
- Name and logo protection
- Legal negotiations with various authorities
- Preparation of legal documents both prior to commencement of operations and on an ongoing basis as needed
- Customer claims
- Airline claims
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